E-Commerce and Product Manager

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• Salary: £21,529 (£35,882 FTE)
• Hours: 21
• Contract: Temporary (1 year) 
• Location: Hybrid (home and our Bristol warehouse)
• Closing date: 26th January 2025
• Interviews: W/C 3rd February 2025

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for an experienced E-Commerce and Product manager to join our Income Generation team. This role is a varied one, though has Buying as a key part of it. 

You will be responsible for leading the research and delivery of new supporter facing products and fundraising resources.

You will develop and implement a long term strategic plan that maximises income from a variety of new and existing e-commerce mechanics.

You will manage the warehouse team to ensure that the stock, logistics and distribution function operates smoothly and efficiently and in line with the needs of all Young Lives vs Cancer teams and the organisation.

This role is subject to a criminal record check. In the event of a successful application, a basic criminal record check will be completed. 

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Lead in the delivery of seasonal marketing product ranges, fundraising resources and launches to support key campaigns.
• Attend selected trade shows to keep up to date with product buying trends, build supplier relationships and source new products.
• Oversee the management of the Young Lives vs Cancer online shop, including listing all items, ensuring Shopify is up to date and on the best package for our needs.
• Contribute to the creation of budgets, KPIs, and objectives that relate to new product launches.
• Work with the digital team to create and manage an effective stock management system in co-ordination with Shopify and Kudos, monitor and manage stock levels to ensure maximum financial performance and customer satisfaction.
• Create an environment of continues volunteer recruitment and engagement.

What do I need? 

 Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Product purchasing/buying
• People management
• Recruitment and managing a volunteer team
• Customer service and customer journey
• IT literacy including all Microsoft packages which include spreadsheets and online selling platforms

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website: https://www.younglivesvscancer.org.uk/careers/our-benefits/  

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.  Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview. 

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